After-sale Support
We will be serious to any customers who ordered from us directly. We guarantte all goods be in good condition by our strict test before delivery. After you receive it, you had better give us feedback. If any problem happen, we both parties strive to solve it by our mutual effort .For most models, we can provide you with totally support by our engineers. Some problems can be solved by yourself by our instructions. Some problems can be solved by mobile phone tools such as spiderman box, you can also directly buy Mobile phone tools from us. Software problem can be solved easily by it. If problem with the hardware, there are two choice for you. we offer you accessories (charge or free) to you, or send back to us and we will repair for you.
Most serious problems come from software. Software can be provided by us for most china mobile phones; Accessories for all models are available from us except clearance stock.
On the Base of your order quantity, we can suport you:
1.Focusfone will provide Logo design and Logo Printing Service
2.Focusfone will provide 2% spare parts (Battery, USB cable, Charger, Earphone)
3 Focusfone will provide Specific Packing Box Design for clients.
4.Focusfone will be responsible for any technical fault that may occur in the MOBILE PHONE sets.
5.Focusfone will provide one year warranty to its buyers on all of its MOBILE PHONE sets.
6.Focusfone will train Client's engineers or technicians to provide the MOBILE PHONE buyers with after sales service to ensure that any possible repairs are handled within proximity.
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